Last updated: November 2025
Star Fitness Ottawa (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard the information you provide through our Meta lead forms, website, SMS communications, and booking systems.
1. Information We Collect
We may collect the following information when you interact with us:
Full name
Phone number
Email address
Fitness goals or preferences
Any additional details voluntarily submitted through forms or messages
This information is collected directly through Meta Lead Forms, GoHighLevel (GHL), our website, or by communicating with us via phone, SMS, or email.
2. How We Use Your Information
Your information is used for the following purposes:
To contact you about your free week, consultation, or membership inquiry
To send SMS or email reminders, confirmations, or follow-up messages
To schedule and manage appointments
To improve our services, communication, and customer experience
To deliver marketing messages, offers, or updates related to Star Fitness (you can opt out at any time)
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
3. How We Store and Protect Your Information
Your information is securely stored using:
Meta Business Suite
GoHighLevel (GHL) CRM
Encrypted business email systems
We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, misuse, or disclosure.
4. Sharing Your Information
We may share your information only in the following cases:
With our internal staff, trainers, or authorized representatives for scheduling or follow-ups
With trusted service providers (e.g., CRM or booking systems) strictly for operational purposes
If required by law or to comply with legal obligations
We never sell or distribute your information outside of these situations.
5. Your Rights
You have the right to:
Request access to the information we have about you
Ask for corrections or updates
Request deletion of your personal data
Opt out of marketing messages at any time by replying “STOP”
To exercise these rights, contact us at:
📧 starfitnessottawa@gmail.com
(or replace with his real email)
6. SMS & Email Communication Consent
By submitting a form through Meta, our website, or GHL, you consent to:
Receive SMS messages related to your inquiry
Receive follow-up emails, reminders, or promotional offers
Be contacted for scheduling your free week or consultation
Message and data rates may apply depending on your provider.
You can unsubscribe at any time.
7. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted with an updated “Last Updated” date.
8. Contact Us
If you have questions about this Privacy Policy or our handling of personal information, reach out to us at:
📧 info@starfitnessottawa.ca
🏋️ Star Fitness Ottawa
Ottawa, Ontario, Canada
Last updated: November 2025
Star Fitness Ottawa (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard the information you provide through our Meta lead forms, website, SMS communications, and booking systems.
1. Information We Collect
We may collect the following information when you interact with us:
Full name
Phone number
Email address
Fitness goals or preferences
Any additional details voluntarily submitted through forms or messages
This information is collected directly through Meta Lead Forms, GoHighLevel (GHL), our website, or by communicating with us via phone, SMS, or email.
2. How We Use Your Information
Your information is used for the following purposes:
To contact you about your free week, consultation, or membership inquiry
To send SMS or email reminders, confirmations, or follow-up messages
To schedule and manage appointments
To improve our services, communication, and customer experience
To deliver marketing messages, offers, or updates related to Star Fitness (you can opt out at any time)
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
3. How We Store and Protect Your Information
Your information is securely stored using:
Meta Business Suite
GoHighLevel (GHL) CRM
Encrypted business email systems
We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, misuse, or disclosure.
4. Sharing Your Information
We may share your information only in the following cases:
With our internal staff, trainers, or authorized representatives for scheduling or follow-ups
With trusted service providers (e.g., CRM or booking systems) strictly for operational purposes
If required by law or to comply with legal obligations
We never sell or distribute your information outside of these situations.
5. Your Rights
You have the right to:
Request access to the information we have about you
Ask for corrections or updates
Request deletion of your personal data
Opt out of marketing messages at any time by replying “STOP”
To exercise these rights, contact us at:
📧 starfitnessottawa@gmail.com
(or replace with his real email)
6. SMS & Email Communication Consent
By submitting a form through Meta, our website, or GHL, you consent to:
Receive SMS messages related to your inquiry
Receive follow-up emails, reminders, or promotional offers
Be contacted for scheduling your free week or consultation
Message and data rates may apply depending on your provider.
You can unsubscribe at any time.
7. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted with an updated “Last Updated” date.
8. Contact Us
If you have questions about this Privacy Policy or our handling of personal information, reach out to us at:
📧 info@starfitnessottawa.ca
🏋️ Star Fitness Ottawa
Ottawa, Ontario, Canada